Quality Culture
Quality Culture
Buzz words from the net
- Employees “live” quality in all their actions
- A personal value
- Quality-focused actions
- What people do when they are not seen
- Quality comes first- •What you deliver shall be with Quality
- Is everyone connected to the customer
- See it, say it, solve it, Deviations are good
- Quality Assurance totally integrated in the organisation
- Do your measures drive the right behaviour
- Leadership by walking around (The Leaders do not hide in the conference rooms but are seen as examples in the organisation)
- Educate so that the knowledge remains updated and used by the employees
- Maintaining a leadership emphasis on quality
- Ensuring message credibility (The employees need to believe the message)
- Encouraging peer involvement
- Increasing employee ownership and empowerment
In an organisation it is important that everybody get their basic needs satisfied and this should be done both by the manager and the coworkers
Generally one has three tasks in an organisation
- THE ACTUAL JOB
- Ensure that what you deliver is with quality (use adequate
improvement and quality tools)
- Improving the actual job
Quality Culture
Is an environment where team members always care for the quality of their work and when needed take corrective actions to ensure that the agreed quality is always reached
Things to bear in mind when establishing a Quality Culture:
1.Establish a system that promotes Quality Culture
2.Lead by example
3.Make sure that customers are in focus by everyone
4.Design quality from the start by e.g. using incremental development
5.Always use Improvement tools
6.Monitor what bad quality costs
7.Try to achieve an organisation where crises are prevented and the prevention is rewarded (you tend to take risky and costly decisions in crises)
8.Full ownership of quality by everyone (everyone has a customer even if not all are in direct contact with the end customer)
9.Use cross functional teams to benefit from all knowledge in your company
10.Everyone is respected and knowledge from different persons is taken into acount when a decision is taken
11.Where openness and vulnerability mean that it is okay for everyone to not know everything, and this fact can be admitted and accepted.
Quality Culture
The Quality Culture has evolved depending on the needs in the society we live in
1 Hunter society
- Survive Chaos
- Power
- Dictator
- Fear
- Strong Leader
- Command authority
2 Farmer Society
- Hierarchy
- Stability
- Control
- Processes
- Formal Roles
- Vicar
- School Teacher
- Long term perspective
3 Industrial society
- Competition
- Profit
- Innovations
- Accountability
- Meritocracy
4 Information society
- Everyone has a computer
- Google
- Everyone has information
- Shared values
- Engagement
- Stakeholders (internal and
external) balacing
- Culture over strategy
- Empowerment
- AGILE
. LEAN
5
- Anti fragile organisations
- Higher purpose
- Distributed Decision
making (After
checking eceryones
opinion not consensus
- Use the complete
person, Heart and Mind
- Self Management
- Evolving Purpose
Referense: Laloux Culture Model and Agile
Using the Diversified Development presented in Development.
You need to have a company having a Quality Culture on a level 4 or 5
As a leader and a coworker you need to understand the company you are working in and its culture
Are they expecting you as an individual to work in a Hunter society or in an Information society
The demands on you as a person will be very different – and what kind of society do you want to work in?
To change the culture of the company is possible but hard work
Quality Culture
What you deliver shall be with Quality
if everyone does this there is no-one to blame, it will decrease the conflicts in the company
Create and promote a positive climate where everyone feels safe, listened to, trusted and seen
– and positive feedback is used a lot
A happy and positive person feeling safe does a better job
Save the negative feedback to the improvement situation when you can look upon it as improvement possibilities
•Bring positive criticism in a group
•Negative criticism face-to-face
Quality Culture
How do you create a Quality Culture
1.Leadership Commitment
2.Employee Involvement
3.Continuous Improvement
4.Customer Focus
5.Clear Communication
6.Training and Development
7.Accountability